Effective date: July 3 2020
Last modified: July 3 2020
Welcome to Anastasia Vladychynska Consulting!
We have started the Customer Service Revolution in Ukraine and around the world. Anastasia Vladychynska is the only one certified consultant with building a service system in Eastern Europe according to the methodology of DiJuliusGroup. We create Service for the companies of tomorrow and customize Service thinking.
We tried to make it simple and convenient to read.
Your question will be responded to within 30 (thirty) days but We try to respond as soon as it is practically possible. Feel free to contact Us at any time convenient for You with any issues.DEFINITIONS
- PPE Anastasia Vladychynska (record date: 15.09.2014 and record number: 2 415 000 0000 06595 in USR), having its registered office at: Nasypna Street 7, room 7, Lviv, Ukraine, 79019 incorporated under the laws of Ukraine (hereinafter – "Company", "Website", "We" or "Our").Site / Website
– the website https://vladychynska.com/
, means all its content and links.Data Controller, Owner
- Company, Anastasia Vladychynska Consulting, which determines the purposes and means of the processing of personal data. Contact email: firstname.lastname@example.org
- unless otherwise specified, all references made within this document according to the European Union include all current member states of the European Union and the European Economic Area.User, You, Data Subject
– the individual using this Website who, unless otherwise specified, coincides with the Data Subject.Personal Data
- any information that directly, indirectly, or in connection with other information — including personal identification number — allows the identification or identifiability of a natural person.Services
- the services, Company provides, including the Website, and business advisory and consulting services, courses.Automatically-collected information
– information collected automatically through this Website (or third-party services employed in this Website) ("Usage Data").1. What Data We Process And Why
- Your name;
- Your e-mail address;
- Your phone number.
To register for an online course You may specify the name of Your company or add the link to Your company's website.
We may also collect additional information, which may be referred to Personal Data, as otherwise described at the point of collection or pursuant to Your consent or when You contact Us through Your personal pages or Your's company pages using links on Our Facebook, Instagram and YouTube.
This also applies to cases when You call the number placed in the top footer of thе Website.1.2. Why We Have to Collect Your Personal Data
We collect Personal Data for many reasons, including to improve Your experience and in order to respond to Your request. Specific reasons why We collect Your Personal Data include:1. Providing Support.
We always strive to provide Our Services as its best, We manage and operate Our Website, ensure technical support. To update, maintain, protect, fix the bugs and errors as well as to come up with new features, guarantee security, analyze the operation process of Our Website.2. Responding to Your requests.
to prevent and detect fraud, unauthorized activities and access, and other misuses.4. For marketing analytics.
We may add Your Personal Data, received from You through Our Website, to Our system in order to know Our client's profile and send to Your email valuable news, offers, and other useful messages related to the Services.5. To comply with legal obligations.
We may disclose information in response to subpoenas, court orders, and/or other lawful requests by regulators and/or law enforcement, including responding to national security or law enforcement disclosure requirements.6. Generating statistics.
Compile statistical data and analysis for use internally or with third parties.
1.3. Automatically-collected Information
Apart from Personal Data, We collect particular information about You automatically, in an aggregated way.
- Your IP address;
- operating system data;
- domain name;
- statistic information about Your Gmail account and other social media;
- type of device(s) used to access the Website;
- web browser(s) used to access the Website;
- geolocation information;
- time when You open and close the Websitе;
- the errors, which may occur during Your use of the Website.
1.4.Why We Have to Collect Your Usage Data
We use Usage Data for the reasons as follows:1) Analytics and improvement
To better understand how Users access and use the Website and for other research and analytical purposes, such as to evaluate and improve Our Services and to develop services and features. To communicate with You about promotions, upcoming great events, and news about Services.
We may use this Usage Data to, among other things, help diagnose problems with Our Website, analyze trends, resolve bugs. We do collect it every time, when You use the Website through cookies, analytics services, such as Google Analytics
and other tracking technology.2) To protect Our legal rights and prevent misuse
2. How We Process Your Personal Data
The Usage and Personal Data are processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data interpretation may involve transferring the User's Data to a country other than their own.
If broader protection standards are applicable, Users are also entitled to learn about the legal basis of data transfers and about the security measures taken by the Owner to safeguard their Data.
Such broader protection standards apply when the processing:
A. Is performed by an Owner within the EU;
B. Concerns the Personal Data of Users who are in the EU and it is related to the offering of Services, to such Users;
C. Concerns the Personal Data of Users who are in the US. You can find California Consumer Privacy Act (CCPA) at https://oag.ca.gov/privacy/ccpa.You may access the European Commission's General Data Protection Regulation at https://eur-lex.europa.eu/eli/reg/2016/679/oj
.3. Disclosure of Personal Data
We do not sell Your Personal Data or transfer with any other commercial purpose to third parties and We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unresolved destruction of the Personal Data.
But if necessary, We may share Personal Information with the following categories of third parties:
- Government and/or regulatory authorities. We may share Your Personal Data when it is required by applicable law or regulation or in order to perform or defend legal claims during a legal process.
- Our professional advisers. We may share Personal Data with such third parties to operate and host services on our behalf, such as IT-services and marketing communication services.
In addition, We may disclose Personal Data to other third parties in order to protect Our rights or property of the Company.4. Our Commitment to Security
We employ security measures to prevent unauthorized access to information that We collect online. However, We cannot guarantee the security of Your personal information. If we notice that there has been a leak of Your Personal Data, we will certainly inform You within 72 hours via email.
It is important We have Your email updated.5. Age Limitations
To the extent prohibited by applicable law, We do not allow the use of Our Website and/or Services by anyone younger than 16, or other age, if it is stated by applicable law in Your jurisdiction.
If You learn that anyone younger than the legal age has unlawfully provided Us with Personal Data, please contact Us immediately and We will take all necessary steps to remove such information.6. The Rights of Users
When it comes to how Your Personal Data is collected, stored, used, and shared, You have the following rights.1) Right to Request Data, We Have about You.
We can provide You with the information We maintain about You, namely: Personal Data and User metrics that optimize the issue relevance that the system calculates based on the data. We promise to do our best and to process the request during 30 (thirty) days. You are welcome to email Us at email@example.com
.2) The right to rectification.
You have the right to contact Us in order to correct Your Personal Data if the information We store is for some reason inaccurate or outdated.3) Right to erasure.
You may request that We erase Your Personal Data without undue delay. Within 30 (thirty) days from Your request for deletion of information, Company removes all the information it possesses about You. Please contact Us at firstname.lastname@example.org
4) The Right To Be Forgotten.
In case the Personal Data is no longer necessary for the purpose an organization originally collected or processed it.
5) The right to object.
You have the right to object to Our processing of Your Data.6) The right to withdraw consent.
You also have the right to withdraw Your consent at any time where We relied on Your consent to process Your Data. 7. How Long Do We Store The Data
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for, but not more than 3 years from the date of collection, unless otherwise derived from the purpose of data processing. We can also store information for a lesser period in case of the dissolution of the Services or other reasons of legal nature.
You may always command Us to delete / change / request all the information We have about You. We will respond to Your request as soon as possible, reserving the right to process it within 30 (thirty) days. 8. Security of Your DataWe use administrative, technical, and physical security measures to help protect Your personal information.
However, any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. As a result, while We are striving to protect Your Data, We cannot ensure or warrant the security of any information You transmit to Us, and You use the Website and provide Us with Your information at Your own risk.9. What Happens in the Event of a Change of Control