Privacy policy

We have started the Customer Service Revolution in Ukraine and around the world. Anastasia Vladychynska is the only one certified consultant with building a service system in Eastern Europe according to the methodology of DiJuliusGroup. We create Service for the companies of tomorrow and customize Service thinking.

This Privacy Policy is made to explain how We collect, use, share, transfer, and protect Your personal data when You use Our Website.

Please read this Privacy Policy carefully before using Our Website.

We tried to make it simple and convenient to read.

If You do not aсcept all of the terms and conditions of the Privacy Policy, You should cease any and all access or use of Our Website. If You use the Website on behalf of an entity (such as Your employer), You represent and We assume, that You are an authorized person of such individual or entity to accept this Privacy Policy on such individual's or entity's behalf.

Users can access and save this Privacy Policy at any time. The Privacy Policy will be permanently available on the Website and periodically renewed. By providing any of the information about Yourself, as well as accessing and using the Website You acknowledge and agree that You have read, fully accept, and abide by this Privacy Policy.

In case You have any questions relating to the terms contained in this Privacy Policy contact Us via email: welcome@vladychynska.com

Your question will be responded to within 30 (thirty) days but We try to respond as soon as it is practically possible. Feel free to contact Us at any time convenient for You with any issues.

• Your name;
• Your e-mail address;
• Your phone number.

To register for an online course You may specify the name of Your company or add the link to Your company's website.

We may also collect additional information, which may be referred to Personal Data, as otherwise described at the point of collection or pursuant to Your consent or when You contact Us through Your personal pages or Your's company pages using links on Our Facebook, Instagram and YouTube.

This also applies to cases when You call the number placed in the top footer of thе Website.

We collect Personal Data for many reasons, including to improve Your experience and in order to respond to Your request. Specific reasons why We collect Your Personal Data include:

1. Providing Support. We always strive to provide Our Services as its best, We manage and operate Our Website, ensure technical support. To update, maintain, protect, fix the bugs and errors as well as to come up with new features, guarantee security, analyze the operation process of Our Website.

2. Responding to Your requests. If You leave a contact request or approach Us by email, We will use the Personal Data You have provided to contact You regarding Your request (eg, if You have submitted information online or via email, We will use it as a part of the application review process, according to this Privacy Policy). If We receive Your request, We will reach You within 24 hours via email and/or call.

3. For security and fraud prevention reasons: to prevent and detect fraud, unauthorized activities and access, and other misuses.

4. For marketing analytics. We may add Your Personal Data, received from You through Our Website, to Our system in order to know Our client's profile and send to Your email valuable news, offers, and other useful messages related to the Services.

5. To comply with legal obligations. We may disclose information in response to subpoenas, court orders, and/or other lawful requests by regulators and/or law enforcement, including responding to national security or law enforcement disclosure requirements.

6. Generating statistics. Compile statistical data and analysis for use internally or with third parties.

We use Usage Data for the reasons as follows:

1. Analytics and improvement
To better understand how Users access and use the Website and for other research and analytical purposes, such as to evaluate and improve Our Services and to develop services and features. To communicate with You about promotions, upcoming great events, and news about Services.

We may use this Usage Data to, among other things, help diagnose problems with Our Website, analyze trends, resolve bugs. We do collect it every time, when You use the Website through cookies, analytics services, such as Google Analytics and other tracking technology.


2. To protect Our legal rights and prevent misuse
To protect the Website and detect fraud and other misuse. In order to prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any User or a third party, or violations of this Privacy Policy.

Apart from Personal Data, We collect particular information about You automatically, in an aggregated way.

We use cookies, local storage objects and other tracking technologies to automatically receive information when Users access or use the Services or visit Our Website. You can opt-out by changing Your browser settings not to accept cookies, browsing in anonymous mode, or by not using Our Website.

We collect:
- Your IP address;
- operating system data;
- domain name;
- statistic information about Your Gmail account and other social media;
- type of device(s) used to access the Website;
- web browser(s) used to access the Website;
- geolocation information;
- time when You open and close the Websitе;
- the errors, which may occur during Your use of the Website.

The Usage and Personal Data are processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data interpretation may involve transferring the User's Data to a country other than their own.

If broader protection standards are applicable, Users are also entitled to learn about the legal basis of data transfers and about the security measures taken by the Owner to safeguard their Data.

Such broader protection standards apply when the processing:
A. Is performed by an Owner within the EU;
B. Concerns the Personal Data of Users who are in the EU and it is related to the offering of Services, to such Users;
C. Concerns the Personal Data of Users who are in the US. You can find California Consumer Privacy Act (CCPA) at https://oag.ca.gov/privacy/ccpa.

You may access the European Commission's General Data Protection Regulation at https://eur-lex.europa.eu/eli/reg/2016/679/oj.

We do not sell Your Personal Data or transfer with any other commercial purpose to third parties and We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unresolved destruction of the Personal Data.

But if necessary, We may share Personal Information with the following categories of third parties:

1. Government and/or regulatory authorities. We may share Your Personal Data when it is required by applicable law or regulation or in order to perform or defend legal claims during a legal process.
2. Our professional advisers. We may share Personal Data with such third parties to operate and host services on our behalf, such as IT-services and marketing communication services.

In addition, We may disclose Personal Data to other third parties in order to protect Our rights or property of the Company.

We employ security measures to prevent unauthorized access to information that We collect online. However, We cannot guarantee the security of Your personal information. If we notice that there has been a leak of Your Personal Data, we will certainly inform You within 72 hours via email.

It is important We have Your email updated

To the extent prohibited by applicable law, We do not allow the use of Our Website and/or Services by anyone younger than 16, or other age, if it is stated by applicable law in Your jurisdiction.

If You learn that anyone younger than the legal age has unlawfully provided Us with Personal Data, please contact Us immediately and We will take all necessary steps to remove such information.

When it comes to how Your Personal Data is collected, stored, used, and shared, You have the following rights.

1.Right to Request Data, We Have about You. We can provide You with the information We maintain about You, namely: Personal Data and User metrics that optimize the issue relevance that the system calculates based on the data. We promise to do our best and to process the request during 30 (thirty) days. You are welcome to email Us at welcome@vladychynska.com.

2. The right to rectification. You have the right to contact Us in order to correct Your Personal Data if the information We store is for some reason inaccurate or outdated.

3. Right to erasure. You may request that We erase Your Personal Data without undue delay. Within 30 (thirty) days from Your request for deletion of information, Company removes all the information it possesses about You. Please contact Us at welcome@vladychynska.com.

4. The Right To Be Forgotten. In case the Personal Data is no longer necessary for the purpose an organization originally collected or processed it.

5. The right to object. You have the right to object to Our processing of Your Data.

6. The right to withdraw consent. You also have the right to withdraw Your consent at any time where We relied on Your consent to process Your Data.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for, but not more than 3 years from the date of collection, unless otherwise derived from the purpose of data processing. We can also store information for a lesser period in case of the dissolution of the Services or other reasons of legal nature.

You may always command Us to delete / change / request all the information We have about You. We will respond to Your request as soon as possible, reserving the right to process it within 30 (thirty) days.

We use administrative, technical, and physical security measures to help protect Your personal information.

However, any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. As a result, while We are striving to protect Your Data, We cannot ensure or warrant the security of any information You transmit to Us, and You use the Website and provide Us with Your information at Your own risk.

We may buy or divest / transfer the Company. Your information such as email addresses, Your name, and other User information related to the Website will likely be among the items transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the Company. We will do Our best to guarantee the same level of security as We provide by Ourselves.

As the laws and standards evolve, as well as Our Services, We may, at Our sole discretion, revise this Privacy Policy and periodically update this document with the changes. We encourage You to review Our Privacy Policy to stay informed. If We make changes that materially alter Your privacy rights, We will provide additional notice via email. If You disagree with the changes to this Privacy Policy, keep Us apprised.

This Privacy Policy is governed by and construed in accordance with the laws of Ukraine, namely the Law of Ukraine "On personal Data Protection" of 01.06.2010 and EU Regulation No 2016/678 of 26.04.2016.

All disputes arising out of or in connection with this Privacy Policy shall be finally settled by arbitration according to the Rules of Arbitration of the Commercial Arbitration Center of the Ukraine Chamber of Commerce and Industry (Commercial Arbitration Center), by one or more arbitrator(s) appointed in accordance with the Arbitration rules. The language of the arbitration shall be English. The place of arbitration shall be Kyiv.

If You have any questions or concerns about Our Privacy Policy or its implementation, or if at any time You decide that We should no longer hold any of Your personal information, or You wish to change the use to which any such information can be put, please keep Us informed via welcome@vladychynska.com